HomeTeam Pest Defense stands out in the pest control industry, prioritizing customer service above all else. Toby Schafer, Vice President of Human Resources and Training, has been an integral part of the organization for six years. Recently, Toby spearheaded an initiative to optimize their HR operations, and Qualifi emerged as a critical partner in this transformation.
The Challenge
HomeTeam Pest Defense encountered several HR challenges, particularly in talent acquisition. With rapid growth and expansion into new markets, they needed a more efficient way to connect with and evaluate potential candidates. With over 188 Branch Managers nationwide, each Branch Manager was feeling increasingly overwhelmed with the load of managing a branch in addition to managing their hiring pipeline. Phone screenings were inconsistent if they happened at all due to the heavy requirements necessary to manage each branch. Traditional recruitment methods no longer met their hiring demands, prompting a search for the perfect solution to help relieve their team.
The Process
Toby was on a mission to streamline the recruitment process and create a more efficient candidate funnel. His quest for a modern solution led him to Qualifi, which he described as "the Cadillac of what I was looking for," thanks to its integration with their ATS system.
Toby introduced Qualifi to his team and initiated a comprehensive training program to ensure each Branch Manager was comfortable with the new platform. He understood that while some managers quickly embraced the technology, others needed time to adapt. Toby took a proactive approach to ensure a smooth transition.
The Decision to Choose Qualifi
Toby had previously explored video interviewing tools but decided against them. As he succinctly puts it, "[Qualifi] was more efficient, it was simpler and user-friendly. The other [video] options were clunky."
The Result
Toby and his team observed significant improvements with using Qualifi. Toby noted, "Candidates are now responding in an average of 4 hours," highlighting the impressive reduction in response time. Furthermore, Qualifi dramatically reduced the time spent on interviews, with Toby stating that "interviews with Qualifi take 10 minutes max to review asynchronously, instead of previously using up 20-30 minutes of a Branch Manager’s live time."
One of the most remarkable achievements was the overwhelmingly positive candidate response. Toby proudly shared that they achieved a "98% positive candidate response rating." This statistic showcases the outstanding candidate experience facilitated by Qualifi for HomeTeam Pest Defense.
In Toby's words, "With an average response rate of 4 hours, Qualifi gives our team the ability to get to candidates quicker. Our Managers now each get back 4 hours a week to focus on their employees and customers.”
Still on the Fence?
Toby emphasized the importance of support and flexibility when choosing a technology partner. Qualifi not only provided the right solution, but also listened to their needs and worked collaboratively to address concerns.
Toby's story reflects the positive impact that Qualifi has had on their HR processes.
